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Refugee Services Officer - Housing Services

Peel Solutions

Job Details:

I am currently looking for an experienced, dedicated Refugee Services Officer who is seeking a new challenge. My client requires a services officer to join their Housing support service in the Stockport area. This is a temporary 3-month contract, with this possibility to be ongoing.

You will be providing support, advice and information to Refugee households newly placed in the borough under the Gateway Programme and associated Home Office programmes.

Key tasks of the role

  • Ensure service-users receive an in-depth Induction and orientation to the property and local care
  • Complete comprehensive Needs Assessments and Risk Assessments for each household
  • Complete in partnership with agencies Common Assessment Framework referrals to identify needs of refugee households
  • Make referrals and liaise with other agencies and organisations as appropriate to ensure that all support needs are met
  • Conduct regular property inspections, advise households of the standards expected of them in respect of their accommodation, report repairs and deal with maintenance issues
  • Ensure households comply with the requirements of the Licence
  • Agreement and take action as appropriate where there is non-compliance
  • Assist households to identify and explore long-term housing options including SHL Social Lettings Scheme, Homechoice, RSLs, private rented sector etc
  • Provide practical support and assistance to households during the move to permanent accommodation and during the initial settling in period
  • Work in partnership with Refugee Action to ensure that households have all their support needs met, ensuring roles and responsibilities are clearly established and fulfilled

About you

As a successful applicant for this position, you must:

  • Have experience of working in the housing support service
  • Have completed at least an 12 months experience within the sector
  • You must hold a full UK driving license and own transport as driving may be required for this position
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